It was March 2, 2012. It had been a long and stressful day - one of those days where it seemed impossible to keep up with the constant flow of support tickets coming in. We had just struggled through a firmware (FW) update that had to be done for all of our customers, followed by another update to fix a security patch that was affecting numerous customer wireless access points.
The VoIP industry has exploded in the past few years. Most ISPs and MSPs have seen the business opportunity and created an infrastructure to deliver VoIP services either in the form of Hosted PBX or SIP trunking.
This move paid off but also brought some complications inherent of VoIP. Providers see that their VoIP services (other than security) is one of the applications that bring more complexity and drain resources.
In today's fast-paced world, time is of the essence - especially when it comes to discovering issues in IT or IP technology. Time is something we can't buy and we will never get back, so it's important that we use it wisely. Technology enables us to do so much more with the time we have (except social media, if you're anything like me those can be a major time-suck)!