IPTECHVIEW just crossed an important line, and partners who move early will feel the difference first. This update turns video from passive recording into an AI-driven system for prevention, visibility, and control. We re-engineered the VMS experience around automation and an AI-first backend that’s powerful, easy to deploy, and easy to sell. The result isn’t just better security, it’s a new way for partners to lead customer conversations and unlock opportunities that traditional surveillance can’t touch.

Our moonshot was to transform our VMS experience to a new AI customer experience with AI-driven automation and an advanced backend infrastructure. This release marks a huge leap forward in both our cloud video management user experience. In addition to better visibility & security the new system provides unheard of AI supervisor powers that will help customers increase accountability, get logs and business intelligence.

Below is an overview of the new enhancements, grouped by area so you can easily explore what’s new.

Cloud VMS: A Faster, Smarter Video Experience

Cloud Player Enhancements

The cloud player has evolved into a powerful investigation tool. Users can now tap into:

• Multi-camera and multi-day playback
• Dynamic forensic scrubbing
• Event thumbnail search
• AI-based filtering
• Built-in incident reports to streamline documentation
• Quickly share, download, and archive for up to 3 years

Finding exactly what happened—across time, locations, or camera groups—has never been easier.

New Player

Continuous Player

Smart Event Search

Advanced Search (Attribute-based)

General VMS Enhancements

The updated Surveillance (SRV) Cloud VMS capabilities give teams more control and clarity:

• Simple, custom camera rearrangement
• AI-generated reports
• Event management powered by AI and motion detection
  

Less time searching—more time acting.

Spaces Module

The redesigned Spaces Module introduces a sleeker UI and customizable grids, now with the ability to pull camera views from multiple locations into a single category view. Perfect for managing multi-site facilities under unified dashboards.

Two-Way Audio

Two-way audio is now available on all camera views, unlocking real-time deterrence, communication, and operational control.

Time Machine

A game-changing feature for investigations: press “Record” during live or playback, and the platform automatically captures video—including buffered footage from moments before you hit the button. No more missed context.

AI Is Everywhere. Integration Is Everything.

IPTECHVIEW’s new AI engine introduces deep automation, rich insights, and powerful integrations to help customers operate smarter and safer.

There really is nothing like IPTECHVIEW that truly integrates and unifies these three critical parts.
AI is becoming more of a commodity but the key to AI is usability and perfect integration and orchestration.

AI, especially in the beginning will require a lot of configuration tweaks in the cameras and the platform. This makes having a full integrated remote management very important and almost a must have.

Functionality Overview

License Plate Recognition (LPR): Smarter Access and Automation

License Plate Recognition (LPR) 

Enhanced LPR includes:

• Refined access control (blacklists & whitelists) 
• The LPR database is maintained in the cloud and aggregated by location.
  Enterprise-wide search option is available.
• Search and all management are cloud-based.
• A new API to plug in additional LPR solutions

LPR just received a major upgrade: expanded support for UNIVERSAL, Axis, MOBOTIX, and Move cameras, improved whitelist/blacklist handling, and a new API for integrating additional LPR solutions.

Why Partners Will Love It:

• Offer automated gate/door access without expensive proprietary hardware
• Build recurring revenue around parking, gated communities, logistics yards, or fleet operations
• Integrate LPR events with cloud dashboards, notifications, or automated actions

Example:

An MSP managing a logistics yard can automatically allow registered trucks through, log their arrival time, and trigger an internal workflow—saving manpower and reducing choke points.

Expanded camera support now covers Axis, MOBOTIX, and MOVE cameras, as well as cameras that support Vaxtor in-camera LPR or certified LPR cameras, such as IPT Universal LPR models.  An IPT In-Cloud LPR for stationary cameras is also available for low-cost LPR projects, such as opening corporate or HOA garages or gates.  

Face Recognition: Smarter Security, More Use Cases

Facial Recognition

IPT Universal Facial Recognition now supports:

• Groups
• Rules
• Auto Enrollment
• Automated actions

Ideal for secure access, VIP recognition, workforce visibility, and more.

The new Face Recognition engine now supports:

• Groups (employees, VIPs, contractors, trespassers)
• Rules & actions (alert security, open doors, notify managers)
• Faster matching and indexing
• Auto Enroll Option ( Once you setup FR system, it immediately starts capturing and encoding faces, and these can be enrolled afterwards.)

How Integrators Benefit:

• Offer a super-easy-to-deploy and affordable Face Recognition system that tackles real problems your users want to resolve.
• Deliver advanced access control without proprietary biometric systems
• Provide “smart visitor management” and real-time visibility
  Offer AI-driven alerts to improve safety and reduce theft

Example:

An IPTECHPARTNER supporting a school district can set up:

• Authorized staff group → auto-door unlock
• VIP group → notify front desk
• Ban list → instant alert to security

This brings enterprise-level intelligence to everyday deployments—without enterprise-level costs.

We are offering two solutions - a more corporate self-managed people database version, IPT Universal Face Recognition, for in-house and enterprise-wide databases, and also integration with third-party Face Recognition for specialty situations like Biometrica UMbRA with a real-time database of over 50 million people criminally registered by law enforcement agencies.

New Innovative AI Solutions

AI Orchestrator gives both resellers and end users a smarter, more efficient way to manage video intelligence.

It empowers resellers to create unique solutions to resolve their customer surveillance and supervision issues, as well as collect visual data and reports.

It also simplifies deployment by centralizing all AI rules, automations, and notifications in one place—making systems easier to support and unlocking new recurring-revenue services.

For end users, it delivers faster, more accurate insights with fewer false alerts, turning video from a passive system into an active tool that improves safety, compliance, and day-to-day operations.

AI Orchestrator

The new AI Orchestrator syncs and manages both in-camera AI and cloud AI. It includes:

• AI Agents / AI Controller and intuitive management tools and dashboard 
• Schedulers
• Alerts, automated actions & rules
• Central control of curated and custom AI models

All together this becomes the brain behind your video intelligence ecosystem.

AI & Alerts

A new era of smart activity and automation:

• Intelligent activity alerts ( email, SMS, Slack, Audio)
• Two-way audio integration
• AI Orchestrator scheduling & rules
• Integrations with OpenAI, Google, Claude and AWS
• A demo mode with prepaid and auto-reload options

AI Reports

Gain visibility into everything your AI detects. Reports can be grouped by:

• AI Type / AI Agent
• Camera
• Device (including remote devices)
• Every AI created on IPT automatically builds its own AI Report 

Perfect for audits, compliance, and optimization.

Curated AIs

IPTECHVIEW now has pre-selected and purpose-built AI models that are ready to deploy. We have 30+ curated AIs at the moment and looking to increasing over time.

Add Ons

Management: Better Tools for Partners and IT Teams 

RMM Improvements

A fully revamped Remote Monitoring & Management interface brings:

• A modernized, responsive UI
• Helpful inline user guides
• Hover-image previews in camera lists
• Mass updates for locations & notification profiles
• Mass updates for configurations of RMM-connected cameras by locations, notifications, cloud recording settings
• Automated Firmware Updates for Select Camera Lines
  (Rolled out in BETA and by camera lines in phases.)
• Easier management = fewer support calls
  

Billing & Subscriptions

A new subscription dashboard now offers:

• “Pay with Credit Card’  or “Bill Me” options
• Automatic Credit card renewals
• End User Credit card Buy Option for Renewals and new options
  (Available only if Partner Enables. Reseller gets commission.)

Backend: Faster, Safer, and More Flexible

Backend Infrastructure

Improved speed, reliability, and a new back-end for apps and libraries ensure better performance and scalability across the entire platform.

Modular Security

Security now includes:

• Extended granular permissions to user permissions by type and location (view-only, download restrictions, share restrictions)
• Tightened integration with Active Directory

This keeps organizations secure without slowing roll-out workflows.

Demo Experience

A secure new demo mode will give partners access to live production cameras and other devices for demonstrations—without exposing real customer systems.
(In early BETA and coming soon for everyone.)

Other Add-ons or Enhancements

IMMIX Integration

Deeper IMMIX support for Central Monitoring Stations, enabling:

• Single-image or video-clip alerts
• Device configuration management
• Flexible edge-to-cloud workflows, depending on monitoring requirements

Experience the New IPTECHVIEW

This release is more than an update—it’s the evolution of cloud video management. Whether you’re a reseller, integrator, or end user, these new features bring you unmatched control, intelligence, and flexibility across every device and location.

The best part is that all this follows IPTECHVIEW's DNA of simplification and keeping things very intuitive. We let people start with the basics and gradually unlock new functionality as they learn. 

If you have not tested IPTECHVIEW 2.0 yet, call us at 972-220-1110 #3 for a personalized demo and to get a FREE partner trial account afterwards, or simply click here to schedule a demo.