It was a few years into working on our plan to create a multi-tenant tool for resellers, IPTechViewTM. This tool was purposed for resellers to securely monitor the system health of their customers and safely manage the solutions they sold. We then decided to go a step further, and created a customized version of the platform for resellers in IP Surveillance, and particularly, MOBOTIX Partners.
The VoIP industry has exploded in the past few years. Most ISPs and MSPs have seen the business opportunity and created an infrastructure to deliver VoIP services either in the form of Hosted PBX or SIP trunking.
This move paid off but also brought some complications inherent of VoIP. Providers see that their VoIP services (other than security) is one of the applications that bring more complexity and drain resources.
In today's fast-paced world, time is of the essence - especially when it comes to discovering issues in IT or IP technology. Time is something we can't buy and we will never get back, so it's important that we use it wisely. Technology enables us to do so much more with the time we have (except social media, if you're anything like me those can be a major time-suck)!