It was March 2, 2012. It had been a long and stressful day - one of those days where it seemed impossible to keep up with the constant flow of support tickets coming in. We had just struggled through a firmware (FW) update that had to be done for all of our customers, followed by another update to fix a security patch that was affecting numerous customer wireless access points.
It was a few years into working on our plan to create a multi-tenant tool for resellers, IPTechViewTM. This tool was purposed for resellers to securely monitor the system health of their customers and safely manage the solutions they sold. We then decided to go a step further, and created a customized version of the platform for resellers in IP Surveillance, and particularly, MOBOTIX Partners.
The VoIP industry has exploded in the past few years. Most ISPs and MSPs have seen the business opportunity and created an infrastructure to deliver VoIP services either in the form of Hosted PBX or SIP trunking.
This move paid off but also brought some complications inherent of VoIP. Providers see that their VoIP services (other than security) is one of the applications that bring more complexity and drain resources.